Realfire FAQ

Here are some of the questions we have been repeatedly getting from customers. If you have any questions which are not covered here, feel free to ping us at support@datasert.com

Product Usage

I cannot see Object x when searching in Realfire Explorer. Why?

It could be for couple of reasons.

a) Object is not shown in the explorer (see below for instructions on how to show them)

b) You do not have access to that object. Check with your admin on getting access to the object.

Show/Hide the objects in Explorer

By default Realfire shows only “Data” objects (Standard Data, Custom Data, Custom Metadata, Custom Settings). However you can control this behavior using Object Filters as shown below.

  1. Click on the View Menu in explorer

images/object_not_shown_step1.png

  1. Select the Filter Objects menu item

images/object_not_shown_step2.png

  1. Select the object types you want to show

images/object_not_shown_step3.png

License Management

Can I extend my trial?

Yes. Please send us an email at support@datasert.com

How do I refresh license?

Refresh license functionality is available in Realfire License dialog. Follow these steps.

  1. Goto Help -> Realfire License

images/refresh_license_step1.png

  1. Click on the Refresh License button

images/refresh_license_step2.png

  1. Product will fetch latest license and restarts with new license.

How do I transfer my license from old computer to new one?

Please send us an email at support@datasert.com and we will inactivate activations in old computer.